Patient and Family Centered Care (PFCC) is an innovative approach to the planning, delivery, and evaluation of patient care. Providers partner with patients and their family members to identify their needs and implement ways to meet them. PFCC’s essential theme is the importance of delivering care in a manner that best works for the patient.
UPMC Visiting Nurses has adopted PFCC to improve patient quality, safety and the experience of care. "We are embarking on a journey to embrace the practice of PFCC within our organization and are truly in a unique position to shape and change the way our patients experience their home health services" states Penny Milanovich, President of UPMC Visiting Nurses.
For more information, visit the Innovation Center at www.innovationctr.org